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Refunds & Returns
Our Refunds and Returns Policy
At Outback Traders Australia we want you to be happy with your purchase.
Making your online shopping easy with our Refunds and Returns Policy.
At Outback Traders Australia we absolutely want you to love what you’ve purchased and so we endeavour to make sure that you are satisfied. If something isn’t right, let us know, we are happy to help. Please email us your questions or call us on 0418 418 727 Monday to Friday 9.00am – 5.00pm (AEST).
You will need to provide your receipt as it is a required as proof of purchase on all return items. Refunds or exchanges cannot be offered goods that have been worn, damaged or have the tags removed.
Online Shopping Returns – Credit Card Payments and Paypal
Returns: We are more than happy to help if you have changed your mind but only on full price items that have definitely not been worn. For change of mind returns, all full price goods must be unworn and in its original condition and then it can be mailed back to Outback Traders Australia. Should you wish to return your Online order by mail we ask that you please enclose your receipt and goods along with a this form –need to do a form within 14 days so we can get this happening for you. (Australian customers only)
- If you order the wrong size. If it is a standard core line product we are happy to exchange the size provided that the item is unused, in as new condition and all original labelling and packaging is attached. *Please note: You will need to contact us for authorisation prior to returning the product.
- If you order the wrong size and it’s a special order or a custom made order we are not obliged to exchange the product. However, please contact us with your concerns and we attempt to resolve your problem.
- If the product is faulty. This is very rare but of course it does happen. Please contact us with your concerns and we will do our very best to give you a positive result. We may need to return the product to the manufacturer for assessment. In cases where the item is worn we are bound by the suppliers decision on whether to repair, replace or decline the product. Mostly it is replaced. Please arrange prior authorisation for returns. All returns (especially boots) must be returned clean free of dirt and dust.
Send returns to:
PO BOX 207, Archerfield,
BRISBANE QLD 4108
Please return the full price products to Outback Traders via registered mail, allowing two weeks from the day you return your package for your account to be credited. Customers will be responsible for shipping and handling charges and postage costs will not be refunded.
Sorry Outback Traders Australia doesn’t offer refunds on sale goods, unless the the goods are: at fault, different to those shown or described to you, unfit for the products intended purpose.
*Please Note: Delivery can take up to 7 days for most products, however in some special circumstances delivery can take up to 4 weeks for a special order.