How to Ensure Safe Delivery of Your Outback Traders Australia Order

Protecting Your Premium Gear: Best Practices for Orders Over $200

At Outback Traders Australia, we share your excitement for every purchase, especially those premium, high-value items like quality Corral boots or fine Statesman hats. We understand that issues with lost or delayed packages can be incredibly frustrating, particularly when your order is for a special event or a highly anticipated Christmas gift or a special event.

We prioritize your satisfaction, which is why we've put together this essential guide. Taking a few proactive steps can significantly increase the security of your delivery and ensure your valuable gear lands safely in your hands.

Prior to Delivery: Proactive Steps to Secure Your Package

For high-value orders (especially those over $200), taking charge of the delivery process is the best way to prevent unforeseen issues.

1. Track Your Package Religiously

The moment your order ships, you will receive a tracking number. Use it often.

• Anticipate the Delivery: Regularly checking the tracking link allows you to predict the exact day your package will arrive, preventing it from sitting unattended on your doorstep.
  
  

• Sign Up for Updates: Most couriers (Australia Post, etc.) offer SMS or email updates. Opt into these alerts so you know the moment the delivery attempt is imminent.

2. Plan for Your Absence (The Neighbour Strategy)

If the tracking indicates the package will arrive on a day you are not home, do not risk leaving valuable Western gear exposed.

• Designate a Safe Receiver: Inform a trusted neighbour that a delivery is coming and ask them to accept and securely hold the package for you.
  
  

• Use Delivery Instructions: If your courier allows (check the tracking portal), update your delivery instructions to leave the package in a secure, hidden spot (e.g., "Behind the blue bin, out of sight") or redirect it to a local Post Office or Parcel Locker.

3. Ensure Accurate and Secure Shipping Details

Double-check your address before confirming your order. A single typo can lead to a misdelivered or lost package.

• Use a Secure Address: If possible, ship high-value items to an address where someone is always present (e.g., a workplace or business address) instead of a residential address that is often unattended.

What to Do if a Package is Lost or Delayed

Even with the best preparation, unforeseen issues can occur. If your tracking indicates the package was delivered but you cannot find it, or if the package is stuck in transit, here is the protocol:

1. Immediately Contact the Courier

The courier (Australia Post, StarTrack, etc.) is responsible for the package once it leaves our hands and has the most immediate ability to locate it.

• Quote the Tracking Number: Call the courier's customer service line immediately, quote your tracking number, and report the package as missing or lost. They will initiate an internal investigation (a "search request").

2. Check Local Area and Authorities

• Check Safe Spots: Thoroughly check all hidden areas, porches, side doors, and even ask housemates/family if they accepted the delivery.
  
  

• Report to Authorities (Theft): If you suspect the package was stolen after delivery, file a report with your local police and obtain a report number.

3. Contact Outback Traders Australia Support

If the courier's internal investigation confirms the package is lost, contact us immediately.

• We Prioritise Your Satisfaction: At Outback Traders Australia, we stand by our commitment to customer satisfaction. We will use the information from your courier report to expedite a resolution, which may include lodging a claim with the carrier and working towards a replacement or refund, depending on the item's availability and the outcome of the investigation.

By working together and following these proactive steps, we can ensure your premium, authentic gear arrives safely and on time. Your satisfaction is our top priority!