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At Outback Traders Australia we want you to be happy with your purchase. Making your online shopping easy with our Refunds and Returns Policy.
At Outback Traders Australia we absolutely want you to love what you’ve purchased and so we endeavour to make sure that you are satisfied. If something isn’t right, let us know, we are happy to help. Please email us your questions or call us on 03 8592 9115 Monday to Friday 8:00am – 5:00pm (AEST).
You will need to provide your receipt as it is a required as proof of purchase on all return items. Refunds or exchanges cannot be offered goods that have been worn, damaged or have the tags removed.
ONLINE SHOPPING RETURNS -- CREDIT CARD PAYMENTS AND PAYPAL
Returns: We are more than happy to help if you have changed your mind but only on full price items that have definitely not been worn. For change of mind returns, all full price goods must be unworn and in its original condition and then it can be mailed back to Outback Traders Australia. Should you wish to return your Online order by mail we ask that you please enclose your receipt and goods along with a this form –need to do a form within 90 days so we can get this happening for you. (Australian customers only)
Send returns to:
Outback Traders Australia
A division of Fine Nature PL
PO Box 8123
Croydon 3136 VIC
Please return the full price products to Outback Traders via registered mail, allowing two weeks from the day you return your package for your account to be credited. Customers will be responsible for shipping and handling charges and postage costs will not be refunded.
Sorry Outback Traders Australia doesn’t offer refunds on sale goods, unless the the goods are: at fault, different to those shown or described to you, unfit for the products intended purpose.
*Please Note: Delivery can take up to 7 days for most products, however in some special circumstances delivery can take up to 4 weeks for a special order.