FAQs

- We are located in Melbourne Victoria, our shop address is:
477 Maroondah Hwy, Ringwood VIC 313
We will always welcome you here to try on the products before buying.
- If you want to buy online.you will also find good information about sizing throughout this website.
- We have a simple Easy-Returns Policy, if you need to change sizes

- All orders are shipped promptly, so it depends on where you live. Shipping information as follows...
- Orders placed before 8am Australian Eastern Standard Time are shipped on the same business day, otherwise the following business day.
- Free Standard shipping on orders above $200 (AUD)
(Unfortunately, all of our swag products do not include the Free Shipping policy.)
- Express shipping is an additional $15(Exclude Swags)
- We ship with Australia Post and International Express.(Exclude Swags)
- Our prices include delivery within Australia and New Zealand.
- Most other International orders are 30 to 40 $AUD per order. This does not cover any duties, fees and taxes charged by country of destination.
- You will be notified by email and/or SMS when your order has been dispatched from the warehouse.

- Of Course! We have a 30 day money back guarantee.
- As long as you return your purchase in the same as-new condition that you recieved it
- And please, make sure everthing is returned with the original packaging and tags attached.
- You are responsible for the cost of returning the item back to us.
- Any exchanges are sent free of charge if you are in Australia or New Zealand

- No problem! We have a quick turn-around system to get you on track and into the right size promptly!
- Simply reply to your order confirmation email and we will get you sorted out ASAP
- If for some reason we cant supply what you need then we will offer you a full refund
- Also, we will always welcome you to come to our store and try on the products before buying.

Our shop address is:
477 Maroondah Hwy, Ringwood VIC 313

- Grab yourself a 10% DISCOUNT on your first purchase by signing up to our VIP Loyalty Club here https://outbacktraders.com.au/pages/welcome-to-outback-traders-australia
- Returning customers are eligible for a 4% DISCOUNT - Just use the code VIP4 at the checkout! 🎁
- As a subscriber of our newsletter you will be offered exclusive deals and additional discounts throughout the year 🙌🏼
Happy Trails!

- We won't be beaten on price! 
- If you find an Australian based competitor who is offering a lower price we will match it for you. 

-The product must be the same brand and manufacturing company.
- That’s our guarantee!
*Please note - the price must be a current and advertised price, from a genuine Australian business.

- Warranty claims are rare but from time to time this can happen with any manufactured product.
- Outback Traders always work with suppliers who guarantee their products to be free of defects in materials and workmanship. 
- We have a process whereby we organise the replacement, repair or credit of items where the fault is deemed to be a direct result of a manufacturing fault or materials defect. 
- Note that this, however, is not a guarantee against normal wear and tear and nor does it apply to any product that has been damaged by misuse, accident, modification or unauthorized repair.
- If the product is new then action will be taken immediately. If the product is worn then we will need to assess first.
- Please arrange prior authorisation for returns. All returns (and especially boots) must be returned clean free of dirt and dust.

- Chat to us on our messenger bot or call us on 03 8592 9115
- Alternatively send us an email at sales@outbacktraders.com.au
- Come to find us at
477 Maroondah Hwy, Ringwood VIC 313