Outback King | Kimberly | Chocolate

- We are located in Melbourne Victoria
- Currently we are online only 
- We do not have a place where products can be tried on before buying.
- However, you will find good information about sizing throughout this website.
- We have a simple Easy-Returns Policy, if you need to change sizes

- All orders are shipped promptly, so it depends on where you live. Shipping information as follows...
- Orders placed before 8am Australian Eastern Standard Time are shipped on the same business day, otherwise the following business day.
- Free Standard shipping on orders above $150 (AUD)
- Express shipping is an additional $15
- We ship with Australia Post and International Express.
- Our prices include delivery within Australia and New Zealand.
- Most other International orders are 30 to 40 $AUD per order. This does not cover any duties, fees and taxes charged by country of destination.
- You will be notified by email and/or SMS when your order has been dispatched from the warehouse.

- Of Course! We have a 30 day money back guarantee.
- As long as you return your purchase in the same as-new condition that you recieved it
- And please, make sure everthing is returned with the original packaging and tags attached.
- You are responsible for the cost of returning the item back to us.
- Any exchanges are sent free of charge if you are in Australia or New Zealand

- No problem! We have a quick turn-around system to get you on track and into the right size promptly!
- Simply reply to your order confirmation email and we will get you sorted out ASAP
- If for some reason we cant supply what you need then we will offer you a full refund

- Grab yourself a 10% DISCOUNT on your first purchase by signing up to our VIP Loyalty Club here https://outbacktraders.com.au/pages/welcome-to-outback-traders-australia
- Returning customers are eligible for a 4% DISCOUNT - Just use the code VIP4 at the checkout! 🎁
- As a subscriber of our newsletter you will be offered exclusive deals and additional discounts throughout the year 🙌🏼
Happy Trails!

- We won't be beaten on price! 
- If you find an Australian based competitor who is offering a lower price we will match it for you. 
- That’s our guarantee!
*Please note - the price must be a current and advertised price, from a genuine Australian business.

- Warranty claims are rare but from time to time this can happen with any manufactured product.
- Outback Traders always work with suppliers who guarantee their products to be free of defects in materials and workmanship. 
- We have a process whereby we organise the replacement, repair or credit of items where the fault is deemed to be a direct result of a manufacturing fault or materials defect. 
- Note that this, however, is not a guarantee against normal wear and tear and nor does it apply to any product that has been damaged by misuse, accident, modification or unauthorized repair.
- If the product is new then action will be taken immediately. If the product is worn then we will need to assess first.
- Please arrange prior authorisation for returns. All returns (and especially boots) must be returned clean free of dirt and dust.

- Chat to us on our messenger bot or call us on 03 8592 9115
- Alternatively send us an email at sales@outbacktraders.com.au

- Using a measuring tape, evenly wrap it all the way around your head until it overlaps. Measure in centimetres.
- Pull the tape firm but not overly tight. Keep it about 1-2cm just above your ears for the most accurate measurement.
- Be sure to keep the tape straight so as to measure your head at the widest part.
- No tape measure? You can use string or packing strap - mark it and neasure against a ruler.
- Record your measurement and round it UP to the next centimeter. This will be the correct size to buy. 
- Its a good idea to measure twice to check your results.
- If you need help, message us!

- Metric is a straight forward head circumference measurement. 
Whatever the measurement is in centimeters is your size
- Imperial is an older system that requires a formula
It's calculated by measuring your head circumference in inches, and then dividing it by pie (3.14)
- Yes, its complicated! Check our size comparison chart below to convert your size easily
- However you measure, always go UP one size to allow for shrinkage of the leather sweatband, you can always pack a hat thats a little loose!